Discord Privacy Policy

Last updated: July 20, 2026

This Privacy Policy covers only how the Loftia Modmail discord bot collects, uses, stores, and protects your data and does not apply to our other bots, the Loftia game, or loftia.gg accounts, which are governed by https://loftia.gg/privacy. The Bot is an instance of the open-source modmail-dev/modmail project and is hosted independently by the administrators of the Loftia Discord server.

This policy is designed to comply with the Discord Developer Terms of Service and Developer Policy.

Who We Are

The data controller responsible for your personal information is:

Qloud Games Pty Ltd (ACN 658 781 885) Level 3, 55 Pyrmont Bridge Road, Pyrmont, NSW, Australia 2009 Email: [email protected]

References to “we,” “us,” and “our” mean Qloud Games Pty Ltd.

Data We Collect

When you send a direct message to the Bot to initiate a support thread or interact with an active thread, we collect and store the following information:

  • User Data: Your Discord User ID, username, and avatar.
  • Message Content: The text content, links to attachments, and timestamps of any messages sent to the Bot.
  • Server Data: Relevant Guild (Server) IDs and Channel IDs required to route your messages to the correct moderation team.
  • Action Logs: Metadata related to the thread, such as when it was opened, closed, or transferred by moderators.

How We Store Your Data

The modmail-dev/modmail application does not store data on Discord’s infrastructure once a thread is archived (“closed”). Instead, all collected data (including message logs and user identifiers) is exported and stored off-platform in a MongoDB database.

This database is managed independently by Qloud Games. We implement reasonable security measures to protect your data from unauthorized access.

How We Use Your Data

The data we collect is strictly used to provide and maintain the functionality of the Bot. Specifically, we use it for:

  • Facilitating Communication: Relaying messages between you and the server’s moderation or support staff.
  • Record Keeping: Maintaining an accurate history of support requests, appeals, or reports for server staff to reference.
  • Service Improvement: Allowing server administrators to review past interactions to improve community guidelines and support responses.

Data Sharing and Disclosure

Your data is highly restricted. We do not sell, monetize, or trade your personal information. Your data is only accessible to:

  • Authorized Server Staff: Moderators and administrators of the Discord server who have the necessary permissions to view Modmail threads and logs.
  • The Database Administrator: The technical individual responsible for hosting the MongoDB instance and keeping the Bot online.
  • DigitalOcean Server Employees: Select employees of the DigitalOcean team, the service where the bot and its database are hosted, may have the ability to access the data. Their usage is restricted and governed by their privacy policy.

We will not share your data with any third parties unless explicitly required to do so by law or to comply with Discord’s Trust and Safety requests.

Data Retention

Chat logs and associated user identifiers are retained indefinitely within our MongoDB database to ensure server staff have a consistent historical record of all moderation and support interactions.

Your Rights and Data Deletion

Under the Discord Developer Policies, you have the right to request the deletion of your personal data. If you wish to have your Modmail logs and associated identifying information permanently removed from our off-platform MongoDB database, you may exercise this right by:

  • Sending a message directly to the Bot requesting data deletion.
  • Contacting the server administrators or the contact person listed below.

Upon receiving a valid request, we will purge your identifying information and message content from our database within 30 days.

Contact Information

If you have any questions, concerns, or data deletion requests regarding this Privacy Policy or the Bot’s operation, please contact us at: